Tire & Wheel road hazard claims procedure

To obtain road hazard benefits you must:

1

Call

If you have a tire and/or wheel damaged due to road hazard, call 1-855-225-0414 and follow the prompts for help. The Administrator will give you a claim tracking number and the name of a participating service facility (if needed).

  • You must obtain prior authorization to replace a tire and/or wheel, or to have a wheel repaired. If you fail to obtain prior authorization, your claim may not be eligible for reimbursement.
  • No prior authorization is required for flat tire repairs.
2

Await authorization

If a tire or wheel needs to be replaced, or if a wheel needs to be repaired, and authorization cannot be obtained because the damage has occurred outside of the Administrator's normal business hours, you may elect to wait for authorization to proceed with a tire or wheel replacement, or wheel repair. In order to be eligible for reimbursement:

  • If replaced, you must retain the damaged tire or wheel for inspection
  • If the wheel is repairable, ensure that you have the repair facility provide you with the bare rim runout measurements/readings and take clear pictures of the damage before the wheel is repaired
  • The Administrator must be contacted within 2 business days by calling 1-855-225-0414. There is no guaranteed eligibility.

3

Invoice

You must sign the repair or replacement invoice.

4

Payment

If the repairing facility will not accept payment directly from the Administrator, then you must pay for the repair or replacement and obtain reimbursement.

5

Claim documentation

All claims must be reported and claim documentation received (including the Tire and/or Wheel if requested) within 60 days of service.

6

Submit request

Submit your request for reimbursement with the requested documentation as directed below.

For program exclusions, please refer to the Terms and Conditions outlined in your contract

Tire & Wheel road hazard damage reimbursement

For your claim to be processed efficiently, please follow the below instructions.

SEND:

Your written request for reimbursement and all documentation within 60 days from the date of damage (including the tire and/or wheel if requested for inspection)

  • A clear, legible copy of the repair or replacement invoice with your signature, the date of service, and the service provider's name, address, and telephone number
  • Photos of tire and/or wheel damage as required by Administrator
  • Other documentation required by the Administrator

INCLUDE:

  • The claim tracking number provided by the Administrator during your call for prior authorization
  • Your name, current street and e-mail address, daytime and home telephone numbers, and your Membership number

NOTE:

We reserve the right to deny any reimbursement request if:

  • Request is submitted more than 60 days after the date of service (subject to certain state restrictions); OR
  • Request contains receipts and/or supporting documents which cannot be verified

Mail, fax, or email a legible copy of the documentation to:

ADDRESS

Good Sam Tire & Wheel Protect
P.O. Box 16973
Golden, CO 80402-6016

FAX

1-866-449-3239

EMAIL

[email protected]

*See Tire & Wheel Contract for full details and limitations. Coverage is not applicable to pre-existing conditions.